Delivery & Tracking

How long will it take to receive my order?

Why didn't my order come in one package?

Why do I have to pay extra to receive my order?

How do I expedite my order shipment?

Do you ship to countries other than the US?

My tracking number isn't working.

My package's status has not been updated for a while, why is that?

Product & Size

Is it cultural appropriate to wear Melaninful products if I am not African or of African descent?

How do I wash/iron my apparel?

Where can I find the size chart?

Are your items true to size?

Custom designs

Do you custom your products?

I submit a custom request. What is the next step?

Are customized products higher in price compared with default ones?

Order & Payment

I have an issue placing my order.

How do I pay for my orders?

Which currency are you using on your website?

Are my payments secure?

My card is declined, what should I do?

Promotion & Partnership

Do you wholesale?

Where do I enter the “Promotion Code” when I am checking out on the website?

Can I add a coupon code after an order is placed?

I want to receive emails on upcoming promotion campaigns.

Do you have partnership programs?

Managing your order

I received a defective or damaged product. What should I do?

I got the wrong product. How can I get my correct order?

I ordered the correct size but it runs a bit small/large. Can I return it and exchange for a different size?

I just made an order but I changed my mind. Can I cancel my order?

Can I make a modification to my order?

I have not received a confirmation email.

Still need help?

Happy to help!